CRM & Marketing

Core package functions.

The CRM functionality helps ensure a smooth customer signup experience with easy and intuitive ordering, automated customer communications and an optional customer facing portal.

Automated customer communications mean that your customers are kept up to date from submission of an order right the way through to becoming an active customer on your network. There is further human input required after an order is placed yet your end users feel taken care of.

Notifications will be sent if there are any delays or issues with their order meaning pro-active communication and less calls in to your business.

Welcome emails are triggered when their service becomes active with optional post sales messaging. All in all, a great customer experience will be had by your end users and you don’t need to lift a finger.

Marketing

Create customised plans you know the market needs. Apply multi service or plan specific discounts and promotional codes to give you the competitive edge.

Upgrade to our marketing tools and you can run targeted campaigns to your customers to drive cross sell and retention.

Get to market with the BSS/OSS platform that delivers on its promise. Contact us now.

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