Customer experience

Modular flexibility.


Pick and choose these extra tools as and when you need them to turn our core package into an advanced system that gives your business the edge.

E-Support

E – Support means no more mismanaging customer emails.

Instead of offering your customers a contact email address, offering them E-Support means that you won’t have the operational headache of managing emails and missing responses, giving a better overall experience for the end user.

End user self-serve portal

Reduce your operational burden even further by allowing your end users to do the hard work.

You can brand our self-serve portal, or use the API to integrate with your own branded website; either way, your customers can self-serve 24/7:

  • Update details
  • Make payments
  • Review service status
  • Send E-Support tasks
  • Order new services

 

Mass and SMS mailer

These marketing tools allow you to send email and SMS campaigns to your entire customer base, or targeted segments depending on your marketing strategy.

For email campaigns, we have integrated with Mandrill (part of the mail Chimp group) to bring you powerful analytic and reporting tools.

With iBoss mass mailer, you can easily manage multiple campaigns at the same time, with no confusion around which customers have received which offer. Allowing your sales team to be on-the-ball, providing a better experience for your end users and improving overall effectiveness of your campaigns.

Get to market with the BSS/OSS platform that delivers on its promise. Contact us now.

A modular approach play_icon