Operations & Provisioning

Core package functions.

one touch orderingOne touch ordering means minimal human input and maximise operational efficiencies.

Whether you have the relationship with the carrier, or you leverage ours, iBoss integrates directly with Tier 1 carriers to ensure services are provisioned quickly and accurately, removing the need for manual processing.

Once the service is successfully provisioned, a billing account is automatically generated for the customer and of course, they are automatically notified so you don’t need to worry.

Problem with the order? iBoss lets the customer and your staff know so you can review and amend the order and ensure a higher provisioning success rate.

The iBoss system can also manage service faults to ensure that you resolve your end user issues effectively.

Service updates such as call barring or plan upgrades can be requested and managed via the platform and will be requested directly with the carrier.

Easily check the status of a service and the historical actions that have taken place.

To run an efficient business, you need an exceptional work flow management system. iBoss manages every single customer interaction so that you don’t miss a thing helping to give an optimal customer experience and fast resolution time frames.

  • work-flowTasks can be opened where follow up action is required on a customer’s account
  • Record your call drivers, attach a file, move it to another user, manage the workflow
  • eSupport function means customer communication is attached directly to their account ready to be dealt with, not forgotten
  • Optional post call survey feature
  • All actions are reportable so you can monitor the customer and improve where necessary.

 

Role based user access, built around the concept of 3 levels of access across 9 different business areas. Every action by a user is trackable and reportable so you can monitor your work load and user efficiency.

Give fixed credit permissions to empower your staff to solve customer complaints quickly, without compromising risk to your business.

Get to market with the BSS/OSS platform that delivers on its promise. Contact us now.

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