Platform capabilities

Exceptional. Fast. Proven.

Team up with iBoss and solve the back-end processing riddle. The iBoss platform is a fully integrated telecommunications solution providing secure and accurate:

  • order management and provisioning
  • billing and credit control
  • customer care and fulfilment, account management and resolution
  • market analysis and targeting, CRM and retention capabilities.

 

Find out more about the sophisticated capabilities of the iBoss platform below, or contact us today for an iBoss capability demonstration.

 

Integrated platform

  • Multi-carrier options
  • SaaS
  • Exportable data
  • XML, B2B output
  • API integration

Risk Mitigation

  • Disaster recovery infrastructure
  • Global redundancy

Management reporting

  • Export data to CDR, CSV formats
  • Usage reports (fixed line, mobile, data)
  • Secure app delivering mobile reporting feed

Business process optimisation

  • Compliant with all relevant codes and industry regulations
  • Comprehensive on-boarding project management
  • Change management controls and support

Work flow management

  • Track resolution and escalation process
  • Log and manage service faults
  • Improve contact centre efficiency

Ordering and provisioning

  • Integrated one touch service ordering
  • Seamless Tier 1 carrier integration
  • Coverage maps, service qualifications
  • Automated service creation and activation
  • Service management
  • Full service activation

Service monitoring

  • Session management and control
  • Service usage analysis and graphing
  • Service authentication

Sales administration

  • Role-based task allocation
  • Customer notes and audit history
  • Automatic letter and SMS generation
  • Credit control mechanisms
  • Order management

Marketing

  • Customer segmentation, analysis and reporting
  • Promotion and discount functions
  • Scheduled customer communication
  • Brand application to system interface, invoice artwork, email headers.

Advanced plan construction

  • Full customisable functionality
  • Configurable pricing, plans and bundling
  • Discounts by service, value or %
  • Recurring and one-off fees

Invoice management

  • Real time rating for on demand billing
  • Invoice production (paper, email or online)
  • Detailed usage format
  • Bulk emailing, printing or payment processing

Payments and collections

  • Credit card, direct debit/deposit, EFT, Centrelink, Post Bill Pay
  • Automated dunning and collections
  • In-built credit vetting and fraud protection

Branded customer portal

  • User registration and login access
  • Intuitive ‘self-service’ system
  • Update details, place and track orders, view and pay bills, request plan changes
  • e-support

Training and support

  • Complete system manuals and documentation
  • System training sessions

Contact us today for an iBoss capability demonstration.

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