Pre Port Verification Policy

From May 2020, to protect customers from unauthorised ports, there is a requirement for additional identity verification processes to be used to verify the identity of the person making a porting request, prior to the mobile service number being ported. In the event a customer suspects that their mobile service number has been fraudulently ported they should immediately report the activity to:

  • the Australian Federal Police or the relevant State or Territory Police; and
  • Government services that support customers whose mobile service number is the subject of an unauthorised port.